Aug 15, 2018  
2017-2018 Catalog 
    
2017-2018 Catalog

Technology Support Professional-Diploma


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Diploma Program - 42 Quarter Credit Hours

Columbus, OH and Indianapolis-Downtown Campuses Only. This program is also offered through Distance Education.

This program seeks to provide a foundation in technology skills that are common in modern technology support systems. It combines interpersonal communication and customer service skills with technical skills in the area of hardware fundamentals, networking fundamentals, and operating systems. This curriculum is designed to provide students with the skills necessary to start their careers in information technology as helpdesk or desktop support personnel.

Program Objectives


Upon graduation, students will be able to:

  1. Possess the foundational knowledge to stay current with technology and identify best practices for the people they serve.
  2. Use conflict management and effective questioning techniques for technical problem identification and resolution.
  3. Be passionate about technology and excited about providing accurate and timely resolutions for customers.

36 Credit Hours


6 Credit Hours


Program Specific Notes


Indicates a Core Course. Please see the Core Courses  section of this Catalog for details.
 

In addition to a credentialed diploma awarded by Harrison College upon successful completion, these courses provide students with the knowledge needed to sit for the A+, Net+, and Security+ professional certifications.

Students are required to complete CD 1000 - Career Development to meet the graduation requirements of the program.

Program Length: The Technology Support Professional-Diploma program is 48 weeks in length and 492 clock hours.

Program Delivery: The Technology Support Professional-Diploma program is offered in residential, distance learning, or blended instructional delivery formats.

 

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