Columbus, OH and Indianapolis-Downtown Campuses Only. This program is also offered through Distance Education.
This program seeks to provide a foundation in technology skills that are common in modern technology support systems. It combines interpersonal communication and customer service skills with technical skills in the area of hardware fundamentals, networking fundamentals, and operating systems. This curriculum is designed to provide students with the skills necessary to start their careers in information technology as helpdesk or desktop support personnel.
Upon graduation, students will be able to:
Possess the foundational knowledge to stay current with technology and identify best practices for the people they serve.
Use conflict management and effective questioning techniques for technical problem identification and resolution.
Be passionate about technology and excited about providing accurate and timely resolutions for customers.
Indicates a Core Course. Please see the Core Courses section of this Catalog for details.
In addition to a credentialed diploma awarded by Harrison College upon successful completion, these courses provide students with the knowledge needed to sit for the A+, Net+, and Security+ professional certifications.
Program Length: The Technology Support Professional-Diploma program is 48 weeks in length and 492 clock hours.
Program Delivery: The Technology Support Professional-Diploma program is offered in residential, distance learning, or a combination of both types of instructional delivery formats.